Cant install 4Sight !

4COM KNOWLEDGE BASE SUPPORTING ENGINEERS ON THE GO

Hi chaps,

In case you have difficulties installing a 4sight client due to an non existent local profile on the PC or data being extracted in the wrong folder.

Find the below troubleshooting that has worked.

  • Double click on the installation file but do not click on Next/Install when you get to this screen
  • Use Windows Explorer to go to this folder: %temp%
  • In there you should find a folder called RarSFX0 or similar. The number at the end might change.
  • Copy the folder and it’s contents onto the desktop of the PC. Cancel the original installation.
  • Then run the file called ucclient.msi from the folder on the desktop.
  • The installation should then complete properly.

Any questions feel free to let me know.

Thank you.